Customer Service (201) 292-4463
Shipping & Delivery




What are SereneSense.com's domestic shipping policies?

Ground shipping on any size order (regardless of weight or cost) is just $4.95 for orders shipped within the the United States (including Alaska, Hawaii and Puerto Rico).

*If your order is less than the minimum required amount for Free Shipping after your coupon code discount, you will not receive the free shipping.

Orders placed by 12 p.m. Monday - Friday will ship the same day! We always ship in-stock items immediately and ship any backordered items when they become available at no additional charge.

To expedite the delivery of your items, we may need to divide your order into two or more shipments - at no additional charge. It is possible that your packages could be shipped from either one (or both) of our distribution centers.

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What are SereneSense.com's domestic shipping options?

Ground Shipping

  • Ground Orders are delivered Tuesday through Saturday.
  • Orders submitted after Friday 12pm are considered submitted on Monday.

FedEx Two Day
  • Two Day Orders are delivered Monday through Friday.
  • Orders submitted after Friday 3pm are considered submitted on Monday.
  • Two Day orders are not delivered on weekends (Sat & Sun)

FedEx Overnight
  • Overnight Orders are delivered Monday through Friday
  • Orders submitted after Friday 3pm are considered submitted on Monday.

*Ground orders are not delivered on Mondays.
*Overnight and 2nd Day orders are not delivered on weekends (Sat & Sun).

Physical Addresses Only.

  • Our carriers, UPS and FedEx do not ship to P.O. Boxes. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained from the customer.

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What are SereneSense.com's international shipping policies?

We do not ship internationally because Herbalife does not allow export of these products due to nutritional labeling guidelines differing for international countries.

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When will my order ship?

Domestic orders placed by 12 p.m. Monday - Friday (EST) will be packed and shipped the same day, pending verification of billing information and the shipping method selected. Orders placed on Saturdays and Sundays will ship on Monday.

To accelerate the delivery of orders containing out-of-stock items, we may need to divide your order into two or more separate shipments - at no additional charge. It is possible that your packages could be shipped from either one (or both) of our distribution centers, but will not necessarily ship the same day.

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Where is my order shipping from?

To ensure fast and efficient shipping, all orders are packaged and shipped from one or both of Herbalife's two state-of-the-art distribution facilities, located in Memphis, TN (serving the Eastern U.S.) and Los Angeles, CA (serving the Western U.S.) It is possible that your order may be shipped from either one (or both) of these facilities, depending on your location and the "in-stock" status of the items in your order.

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If one or more items is on backorder, when will I receive my order?

If any of your items are on backorder, we will ship your in-stock items immediately and your out-of-stock items as soon as they are available - at no additional charge to you.

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How can I track my order?

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-201-292-4463.

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Can I ship to an address other than my own?

Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address.

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What if I entered my address incorrectly?

Additional charges may be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

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FedEx shows package was Delivered but I do not have it!?!

It is standard FedEx procedure to leave packaged unattended without signature if FedEx delivery person feels it is safe and no one is home. For this reason, we offer customers an option to choose 'signature required' for their packages at checkout.

If you have not chosen this option and FedEx indicates that delivery was completed, please check the vicinity of your property. FedEx delivery person may have placed it somewhere he/she deemed safe. This may be a place that you may have overlooked therefore we ask that you ask yourself where would be a good spot to place the package hidden from public view shall no one is home to receive shipment.

IF you still cannot find the package, we will initiate a driver follow-up where the FedEx Driver will be dispatched to investigate further. We request that you allow us 10 business days to offer resolution to you from the day we are notified of this.

Lost Merchandise On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by FedEx. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced. Until then, we will assist you in your claims with FedEx but once shipment is handed over to FedEx, their operations are beyond our control here at SereneSense.com. FedEx allows up to 7 days to file a claim for lost merchandise. We pressure them to resolve it within 10 business days after your claim with us.

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Does SereneSense charge sales tax on shipping charges?

No.

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What our customers are saying:

"I have bought products from Serenesense and it has been great! Very easy to place order and my order is shipped within the required time frame. I am very satisfied with Serenesense.com!" - Julia W.