Customer Service (201) 292-4463

Ordering & Payments

How do I use the Shopping Cart?

The SereneSense Shopping Cart was designed to protect your privacy, accuracy of your order and security. We are a Yahoo Merchant Secure Site, which means your confidential information is also protected.

Adding Items to the Shopping Cart: To add any item to your shopping cart, just click on the "Add to Cart" or "Buy" button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.

Changing Quantities: If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update Quantities". You must click on "Update Quantities" in order for the information to be saved.

Checking out: When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!

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How can I track my order?

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-201-292-4463.

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What forms of payment do you accept?

We gladly accept Visa, Mastercard, and American Express as payment for online orders. Checks and Money Orders are not accepted.

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Is my credit card information secure when I order from

Shop with Confidence! uses SSL (secure socket layer) encryption, the highest standard in Internet security. We use SSL encryption to transfer information securely across the Internet to ensure a reliable, secure shopping experience. SSL encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept order, billing and shipping information or personal information, such as your credit card numbers, phone number and/or address.

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Is there tax charged on my order?

Sales Tax will be added according to your state sales tax rate. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.

The following states do not charge sales tax on Herbal supplements:

  • Alaska (AK)
  • Hawaii (HI)
  • Oregon (OR)
  • New Hampshire (NH)
  • Delaware (DE)
  • Montana (MT)
  • New Jersey (NJ)
  • New York (NY)
  • Pennslyvania (PA)
  • Florida (FL)
  • Maryland (MD)
  • Texas (TX)

    The following states charge sales tax on Herbal supplements:
  • Alabama (4%)
  • Arkansas (9%)
  • Arizona (5.60%)
  • California (8.50%)
  • Colorado (5%)
  • Connecticut (6%)
  • Washington D.C. (5.75%)
  • Georgia (7%)
  • Iowa (5%)
  • Idaho (6%)
  • Illinois (6%)
  • Indiana (6%)
  • Kansas (7.30%)
  • Kentucky (6%)
  • Louisana (4%)
  • Massachusetts (5%)
  • Maine (6%)
  • Michigan (6%)
  • Minnesota (7%)
  • Missouri (7%)
  • Mississippi (7%)
  • North Carolina (7%)
  • North Dakota (5%)
  • Nebraska (5.50%)
  • Nevada (6.50%)
  • New Mexico (5.125%)
  • Ohio (7.50%)
  • Oklahoma (8.40%)
  • Rhode Island (7%)
  • South Carolina (6%)
  • South Dakota (4%)
  • Tennessee (9.50%)
  • Utah (4.75%)
  • Virginia (5%)
  • Vermont (6%)
  • Washington (9%)
  • Wisconsin (5%)
  • West Virginia (6%)
  • Wyoming (4%)

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  • What our customers are saying:

    "I have bought products from Serenesense and it has been great! Very easy to place order and my order is shipped within the required time frame. I am very satisfied with!" - Julia W.