Customer Service (201) 292-4463


Frequently Asked Questions (FAQ)
What is Herbalife?
Herbalife is a total wellness company offering high-quality weight-loss, nutritional and personal-care products. Our products are sold by a team of more than one-million independent Distributors in more than 59 countries worldwide.

What makes Herbalife different from other companies?
Herbalife believes in simplifying good nutrition, making improved health, weight management and enhanced personal care easy to understand and available to everyone for a lifetime. Our Distributors can customize programs just for you to make it easy to achieve your wellness goals. Plus, we're the only company with Cellular Nutrition® technology for your maximum benefit.

What Exactly Is This Program?
This program is a scientifically formulated, herbal-based calorie-reduced nutrition program. It is centered around our unique high-energy, protein-rich, nutritional "shake" or meal replacement drink to which have been added food supplements containing important vitamins, minerals, essential fatty acids and nutritional herbs. This program has been used for weight control and health enhancement since 1980 by literally thousands and thousands of individuals around the world. Currently, these programs are available for sale in 36 countries. It is important to know what this program is NOT. It is not a pharmacological treatment, not a total or protein supplemented fasting diet, and not a very low calorie diet (VLCD provide less then 500 kcal). This program is simply a healthy dietary supplement.

Can Herbalife help me lose weight and keep it off?
Yes! For 24 years we've helped millions of satisfied customers achieve their ideal weight and maintain it with our scientifically advanced weight-management programs. We offer both a calorie-controlled and a carbohydrate-controlled approach to weight loss, helping you find the program that works best for you. Based on improved Cellular Nutrition®, Herbalife's weight-management programs can help you feel better, have more energy and maintain a healthy weight for life.

Is This A Liquid Protein Or Starvation Diet?

This program is neither of these. When properly followed, our program supplies at least 1000 calories daily and is nutritionally complete so that to promote safe and effective weight-loss. "Liquid protein" diets, which use nutritionally unbalanced protein-based drinks, or starvation diets, which reduce calories so low (less than 500 kcal daily) that people literally starve to lose weight, are both extremely unhealthy and have less than 20% long-term success.

How Does It Work?
It supplies the balanced nutrition the body needs on a daily basis. Individuals, who choose to, can promote their weight-loss by reducing excess calories without sacrificing important nutrients like protein, potassium and iron. As a result, they feel their best while they lose both excess weight and inches.

Is This 'Natural'?
This program is based entirely on nutrition and herbs. The program does not use drugs, medications, hormones or other synthetic agents to promote weight loss. All ingredients in the program must fulfill three important conditions: purity, potency and stability. This is how we maintain the high level of quality associated with the program's name.

What Causes The Feeling Of Increased Energy? Is It Caffeine?
The weight loss and energy-enhancing effects of this program are the result of its scientifically balanced nutritional formula. They are not due to caffeine or any natural or synthetic stimulant. The herbal guarana product contains pure guarana which has a naturally occurring caffeine content of about 30 mg per tablet (the same amount of caffeine as a small cola drink). No chemical caffeine is added to our guarana product, and there is no caffeine in any other of these products.

Are The Vitamin Levels, Like Vitamin A, High? Are They Safe?
The levels of vitamins and minerals in all formulas are carefully designed to assure that individuals consuming them will develop neither deficiencies nor excesses. All of the formulas are created to assure that all individuals, regardless of their nutritional needs, receive optimum nutrition. Studies demonstrate there is no "buildup" of vitamins or minerals associated with use of these products, including Vitamin A. In formulating these products there has been taken special care to assure that Vitamin A levels are completely safe and never lead to accumulation, even when consumed together with a diet rich in Vitamin A.

What Do The Herbs Do And Are They Safe?
Herbs are nature's nutritional bounty. They are rich sources of vitamins, minerals, fiber, and related nutrients essential for good health. The herbal mixtures used in these products have been created by experts to maximize nutritional potency. The herbs are of the highest quality available anywhere in the world and are free of pesticide residues and other possible contaminants. Tableting of the herbal mixtures occurs under strict quality control to assure both purity and safety.

Can Everyone Use These Products?
Since these products are nutritional food supplements they are safe. However, certain individuals including children, pregnant or lactating women, insulin dependent diabetics and those with compromised kidney function are advised to consult with their physician before beginning this or any weight loss program. It is not recommended for individuals with high blood pressure to use some of energy products. It is always advisable to consult with a physician when changing your diet.

Has This Program Been Tested?
Absolutely. The program has had extensive clinical testing in the United Slates, Great Britain and Italy. All of the studies have demonstrated that the products are safe and effective on both a short term and long term basis. In addition, each batch of these products is quality-control tested to ensure product integrity before it is shipped anywhere in the world.

Does This Program Change Eating Habits?
This program promotes good nutritional habits like reducing fat, fried foods, salt and sugar in the diet and increasing fiber and complex carbohydrates. Most important, it teaches individuals how to achieve and maintain an ideal weight. It is a lifetime health program that helps individuals make informed choices about their diets and, as a result, change their lives for better.

Is Exercise A Part Of The Program?
The program encourages participants to follow a healthy life style that includes good nutrition, regular exercise, moderation in the use alcohol and avoiding tobacco use. Many people cannot exercise because of serious injuries or other health problems. Even these individuals can use the program to aid their weight-loss because this program was designed to benefit people who exercise as well as those who can't.

Is There Enough Fluid And Fiber In These Products?
When followed as recommended, the program provides approximately four pints of liquid and 25 grams of fiber. This is more than is found in the average diet of industrialized countries and is the level recommended by health authorities world-wide.

Is This Program Recommended By Doctors?
Absolutely. The Medical and Scientific Advisory Board tests and researches these products and continually monitors reports of results sent by customers and distributors. In addition, many physicians and other health professionals in all parts of the world use these products both in their personal lives and in their practices.

What is Cellular Nutrition?
In order for your cells to function optimally, they must be able to absorb the nutrients you consume. Starting in the digestive tract, you need both balanced nutrition and receptive cells to accomplish this. When either or both of these systems are impaired, memory, clear thinking, problem solving and even mood can be affected. This is why Herbalife's revolutionary Cellular Nutrition Program is essential for your good health.

What is Herbalife Outer Nutrition®?
Science has discovered that many of the same nutrients and botanicals that support good health when taken internally can also enhance appearance and well-being used externally. Herbalife has used this principle to develop a range of personal-care formulas, for body, skin and hair. View our Outer Nutrition® Skin Care and Hair Care products here.

Does The FDA Have a Problem With Herbalife? Is It Approved?
In 1986 the U.S. Food and Drug Administration thoroughly evaluated the Herbalife Program and issued a statement declaring that all of the Herbalife products were safe. The FDA does not actually approve any nutritional product or food supplement, which is what the Herbalife products are categorized as, only drugs, and medications. In addition, whenever Herbalife is introduced into a new country, it is reviewed by that country's government before it is approved for importation and distribution.

Has The Herbalife Program Been Tested?"
Absolutely, the Herbalife program has had extensive clinical testing in the United States and Great Britain. All of the studies have demonstrated that Herbalife products are safe and effective on both the short term and long term basis. In addition, each batch of Herbalife products is quality-control tested to ensure product integrity before it is shipped anywhere in the world.

Back to top
What our customers are saying:

"I have bought products from Serenesense and it has been great! Very easy to place order and my order is shipped within the required time frame. I am very satisfied with Serenesense.com!" - Julia W.